6 Facts About Services Everyone Thinks Are True

How to Choose a New Telephone System for Your Business

If you own a business, you may appreciate your telephone system as the link to your suppliers, your customers, and the rest of the world. It’s therefore absolutely necessary to have a telephone system that can facilitate efficient communication within the organization beyond. The wrong system can have major repercussions, such as communication breakdown with customers and suppliers. So how can you tell what telephone system is appropriate for your business. The following tips may be of help:

Plan for employees

At this moment, how many staff members do you have? Approximately how many do you expect to have in two to three years’ time? Knowing how many employees need phones now and in the near future is important. If you anticipate fast growth for your business, then it’s vital that you go with a solution that will scale easily. This is in order to avoid the high cost of switching in the event that the old system cannot scale properly.
Figuring Out Services

Decide on the features you require
5 Takeaways That I Learned About Services

What features will be absolutely important to your telecommunication needs? Would you like to have an auto-attendant feature that connects a customer to the individual they’re looking for? Do you also need call forwarding and conference calling features? What about voicemail-to-email functionality so you can receive transcripts of voice messages in your email? Have a talk with your staff members about the features they require most. Keep in mind that some of those features may not be needed and will only serve to inflate the cost.

Choose your telecom technology

You will have to decide between a VoIP system and a PBX system. A PBX system uses some centralized piece of equipment that directs calls to the right department or person. They are more expensive to acquire and require experts to program them. The main advantage with PBX systems is that they can scale easily, as you only need to purchase additional handsets, which are relatively inexpensive. VoIP telephone systems do not utilize the centralized piece of equipment. They’re easier to use and are ideal for businesses with multiple locations. However, the cost of each handset is relatively high. Consider your long-term staffing plans when choosing between the two systems.

Cloud-based vs. on-premises systems

Currently, there are many companies that offer cloud-based phone services. The upside to this solution is the minimal capital expenditure–since the infrastructure is handled by the telephone service provider, you only need to buy IP phones. You’ll then need to pay a monthly subscription fee to use the service. The main downside to this arrangement is that you won’t be in control of the phone service, so when technical problems arise, you must wait on the provider to fix them.